The Enugu Electricity Distribution PLC (EEDC) has introduced electronic bill distribution for postpaid customers within its network. This is an initiative designed by the company to ease the process of bill distribution which before now has been manually implemented.
This move is coming at a time when the company is adopting various approaches to minimize physical contact in its operations, in view of the COVID-19 pandemic that is currently threatening the globe.
This was made known to newsmen in Enugu on Thursday by the Head of Corporate Communications, EEDC, Mr. Emeka Ezeh.
With this introduction, customers now have three convenient options through which they can obtain their electricity bills electronically without necessarily interfacing with any EEDC staff. These options are: Telegram, SMS (Short Message Service) and EEDC website.
To obtain the bill through Telegram, customers are expected to visit the Play Store, search for @EEDCSelfServiceBot and download the app. Once this is done, the customer immediately gets feedback on the services and how to progress further.
For those that would prefer the SMS option, they are to simply send “Bill*Account/Meter Number” to “0815 082 5555”, and their current bill details will be sent to them. They can equally check their previous payment details by sending “Lpay*Account/Meter Number” to “0815 082 5555”.
Customers that would prefer obtaining theirs through the company’s website are to simply log on to: www.enugudisco.com, click on the “Make Payment” button and enter their “Account or Meter Number” and their bill details will be displayed.
To proceed for payment, the customer will scroll down and click on the “Payments” button, enter the amount to be paid and provide a valid email address as well as phone number, then click on the “Next” button and select the preferred payment option (Debit or Bank transfer), and then click on the “Pay Now” button to complete the process. Once it is successful, an SMS confirming the payment/token will be sent to the customer, while the receipt will be sent to the email address provided.
According to Ezeh, “this innovation is in line with EEDC’s effort in automating most of its processes, ensuring improved service delivery and enjoyable experience for its esteemed customers”.
Customers are therefore encouraged to choose the bill option that is convenient to them and subsequently use the available alternate payment channels to pay their electricity bills.
Ezeh enumerated these payment channels as: Energy Pay (by logging on to its website: www.enugudisc.com), QuickTeller/Interswitch and Collection agents across the network.
