This commendation was made by the Federal Commissioner, Public Complaints Commission (PCC), Enugu State, Hon. Prince Chidi Ekwe, when he paid a Courtesy Call/Advocacy Visit to the Managing Director/CEO, EEDC, Mr. Okey Nwosu, at the company’s Corporate Head Office in Enugu on Thursday.
The Federal Commissioner, who was in company of other top officials of the Commission, said that the visit was to acquaint EEDC with the workings of the Public Complaints Commission and also to synergise and collaborate with a view to achieve more towards better service delivery to Enugu State in particular, and the country at large.
He further appreciated EEDC’s Customer Service Team, who usually interface with the Commission, for the timely response to enquiries on any matter pending before it against EEDC, as well as their prompt response to invitation for further deliberation on such matters.
Specific area of interest expressed by Hon. Ekwe was EEDC’s commitment towards ensuring availability of power supply to residential customers in the hit of the COVID-19 pandemic, when most people were observing the sit-at-home directive of the Federal Governmnent.
“We want to join your numerous customers scattered all over, of which we all are part of, to appreciate you for the improved and regular electricity supply being experienced and enjoyed at present. We urge you to keep it up.”
Welcoming the team in company of other top management staff was the Deputy Managing Director, EEDC, Mr. Paul Okeke, who represented the MD/CEO, Mr. Okey Nwosu.
Okeke appreciated the team for their visit and took time to explain the dynamics of EEDC operations, its challenges and role in the Nigerian Electricity Supply Industry.
He assured the PCC team of EEDC’s commitment in ensuring that the two parties work together to deliver and sustain quality and reliable service to customers.
The guests were later taken on a tour of the Smart Meter Lab to witness and appreciate the effort being made by EEDC’s approved Meter Asset Providers (MAPs) in ensuring that customers are metered.
