The Enugu Electricity Distribution Company has announced the successful deployment of its integrated billing system, SuperEdge, in a move aimed at improving prepaid vending, postpaid billing, collections and meter data management services across its network.
The company disclosed that the new platform, which officially goes live this May, is designed to enhance operational efficiency and provide customers with a more seamless and technology-driven service experience.
In a statement issued on Friday by the Group Head, Corporate Communications, Emeka Ezeh, EEDC said customers of its subsidiary distribution companies — MainPower, TransPower, FirstPower, EastLand and NewEra — would also benefit from the upgraded system.
According to Ezeh, the SuperEdge platform comes with several self-service features that allow customers to authenticate payment receipts by scanning QR codes, generate receipts for previous transactions, and make electricity payments through SMS codes or bank transfers.
He added that customers would also be able to purchase electricity tokens, regenerate Key Change Tokens (KCT), apply for meters, retrieve details of their last token purchases, check outstanding arrears and interact directly with customer service representatives through the platform.
“To access these services, customers are advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending ‘100’ as a message,” Ezeh stated.
The company further revealed that arrangements had reached the final stage for the commencement of electronic billing by June 2026.
“With the introduction of this service, customers will receive their monthly energy bills directly via email or mobile phones, thereby eliminating the need for physical bill distribution,” the statement added.
EEDC urged customers to update their information with the company by completing the Know Your Customer (KYC) form and submitting their current phone numbers and email addresses to enjoy the new service.
Meanwhile, the company announced a temporary shutdown of its vending platform to enable a smooth transition to the upgraded system.
According to the statement, the system upgrade will commence on Friday, May 22, 2026, by 6:00 p.m. for postpaid customers and 12:00 midnight for prepaid customers.
During the upgrade period, customers will be unable to make payments, recharge prepaid meters or purchase electricity tokens.
Normal services, the company said, are expected to resume by 12:00 a.m. on Sunday, May 24, 2026.
Ezeh recalled that the first phase of the SuperEdge project, which focused on prepaid customers and compliance with the Standard Transfer Specification prepaid meter upgrade, was implemented in February 2024.
“Following the successful completion of the second phase of the project, the company has now migrated its postpaid customers to the SuperEdge platform to ensure more seamless, efficient and reliable service delivery,” he added.
