MainPower Electricity Distribution Limited (MEDL) has announced the successful deployment and activation of its new integrated SuperEdge vending system following a major system migration exercise completed over the weekend.
The company said the upgrade is part of efforts to strengthen prepaid vending, postpaid billing and collection services, as well as improve its Meter Data Management System (MDMS) to enhance efficiency and customer experience.
The announcement was made in Enugu on Monday by the Head of Communications, MEDL, Mr. Emeka Ezeh, who thanked customers for their patience during the transition period and apologised for any inconvenience caused.
“Customers can now visit the cashiers at any of the MEDL Cash Offices located in Abakpa, Awkunanaw, Nsukka, and Ogui districts to pay bills and purchase energy tokens,” Ezeh said.
He added that while full restoration of third-party vending channels is still ongoing, customers can currently access services through Fidelity Bank, First Bank, and Access Bank mobile applications.
According to him, the SuperEdge platform introduces several new features aimed at improving convenience, transparency, and accessibility in electricity services.
“One of the key features of the system enables customers to authenticate payment receipts by simply scanning a QR code. Customers can also conveniently generate receipts for previous transactions and make bill payments via SMS code or bank transfer,” he stated.
Ezeh further explained that the platform also supports self-service functions, including electricity token purchase, Key Change Token (KCT) regeneration, meter applications, retrieval of previous token purchases, and checking of outstanding arrears.
“To access these services, customers are advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending ‘100’ as a message,” he added.
He also disclosed that MEDL will begin electronic billing (e-billing) in June, allowing customers to receive monthly electricity bills directly via email and mobile phones, eliminating physical bill delivery.
Ezeh urged customers to update their records by completing the Know Your Customer (KYC) process and ensuring their phone numbers and email addresses are correctly captured to access the new services.
MEDL reaffirmed its commitment to delivering a more seamless, technology-driven, and customer-friendly electricity vending and billing system under the SuperEdge platform.
